SHIPPING POLICY

Haus Dental Design & Milling Center is dedicated to offering excellent customer service. Please read our shipping policy and be sure to contact us if you have any questions. 

1. TURNAROUND TIME 

Once we have completed your work, we will ship the item(s) to you within our turnaround times during regular business hours, Monday - Friday, 8am - 5pm.

1) CARRIERS 

We use the following carriers to deliver our orders:

UPS
FedEx

2) ORDER TRACKING

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. 

2. SHIPPING RATES

The rate charged for shipping is based on the weight of your products and location. Before reaching the final checkout page, you will be shown what the cost of shipping will be, and you will the option to terminate your transaction and cancel your order. (Shipping Fees are per Order, not per unit or case)

3. TEMPORARILY OUT OF STOCK

If a product is temporarily out of stock, we will ship you the portion of your order that is completed. When the item becomes available and the work is completed, we will ship you the rest of your order. You will not be charged any additional shipping or handling charges for the second shipment.

4. RETURNS, REFUNDS AND EXCHANGES

Please email us at info@hausmilling.com to discuss returns, refunds, or exchanges.
Because our work is made to your specifications there is rarely a need or justification for this.

5. OTHER 

Orders for products such as implant parts, zirconia burrs, and zirconia blocks placed before 2:00 PM are shipped the same day. Orders placed after 2:00 PM will be shipped the next morning. Shipping is done via ground, which usually takes 3-5 days for delivery.

Our shipping policy aligns with FedEx and UPS regarding weather-related delays. We do not issue credits or refunds for delays caused by weather conditions, as these are beyond our control. For further clarification, we recommend reaching out directly to the courier handling your shipment.

Haus shall not be responsible for any delays or interruptions in the delivery of dental products caused by circumstances beyond its control. 

These may include, but are not limited to, the absence or unavailability of the recipient to accept delivery, refusal of delivery, issues related to the consignee, force majeure, actions or decisions by public authorities with real or apparent jurisdiction over facilities, customs inspections or delays, strikes, labor disputes, civil disturbances, disruptions to transportation systems due to adverse weather, natural disasters.                           

  
6. OUR COMMITMENT TO YOU

Haus Dental Design & Milling Center is committed to providing quality work and delivering outstanding dental products to our clients. We specialize in full and cut-back crowns, implant crowns, custom abutments, zirconia copings, and other dental solutions.
Questions? Please do not hesitate to contact us today!

Refund / Warranty Policy

1. Cancellation

Before Production Starts
If your order has not yet entered production, you may choose one of the following options:

• Full Store Credit — Receive store credit equal to the original payment amount, applicable toward any future service.
• Reschedule — Reschedule your service at no additional cost, subject to availability.

Once Production Has Started
Once an order has entered production, it cannot be canceled, and no refund will be issued — whether full or partial.

Shipping delays are not the responsibility of Haus Milling Center. Shipping charges or rush fees will not be refunded due to delays caused by the carrier.

This policy is designed to ensure fairness and transparency while supporting the long-term sustainability of our operations.

2. Remake

How to Request a Remake
All remake requests must be emailed to info@hausmilling.com, detailing the issue with the case. The email must include the order number, case ID, and images, if applicable. This written record is required to help prevent miscommunication and ensure clear communication between both parties.

Return Requirement
All components related to the remake request must be sent back to Haus Milling Center.

Resolution by Cause

Shipping Fees

• If the remake is deemed the customer's error, a shipping fee will be added to the remake fee.
• If the remake is deemed Haus Milling's error, it will ship via ground shipping at no additional cost. The customer may request to pay the difference to upgrade the shipping method.
• The customer is responsible for the initial return shipping cost when sending the restoration back for evaluation. If our evaluation confirms a material or manufacturing defect attributable to Haus Milling, we will credit the customer for the standard return shipping cost. If the issue is determined to be due to clinical misuse or improper adjustment, the customer is responsible for the return shipping cost.
  

Scope of This Policy
This remake policy applies only to cases where the original restoration was manufactured by Haus Milling Center.
If a restoration was manufactured by another lab, we cannot be responsible for any remake costs.

We hope this policy provides you with the assurance that we stand behind the quality of our work. If you have any questions, please contact us.

3. Returns and Refunds

Base Policy for Custom-Made Products
As a fundamental principle, custom-made and custom-milled products are non-refundable and non-cancellable once production has started, as outlined in the Cancellation policy (Tab 1). This includes Crown & Bridge, Full Arch, Denture, and similar custom restorations.

If a custom restoration is defective due to a manufacturing or design issue on our end, it is not handled as a "return/refund" — instead, it is covered under:

• Remake Policy (Tab 2) — for issues identified shortly after delivery, or
• Warranty Policy (Tab 4) — for issues that arise within 1 year of clinical use.
  
  

Non-Refundable General Products
The following general (non-custom) products are non-refundable:

• Zirconia polishing and grinding tools
• Zirconia blocks
• Nano scan gels
• DESS implant components
• Biomic Kit
• Glazing Pen
• Digital Model Resin
• Sintering Beads
• Gift Cards
• Similar opened products

We strongly recommend reviewing product details, specifications, and usage instructions prior to purchase. If you have questions, please contact our customer service team before ordering.

Products Eligible for Return, Replacement, or Correction
Outside of custom restorations (which are handled under Remake/Warranty), the following general product issues may be eligible for return, replacement, or refund:

• The product received is different from the product ordered online.
• The product is clearly defective and cannot be used.

Once your return is received and inspection is complete, we will email you to confirm receipt. Our team will then contact you to discuss the resolution process. If you do not receive a resolution after following these steps, please email info@hausmilling.com.

Return Shipping

Products must be shipped to:

Haus Milling Center
2835 Virgo Ln
Dallas, TX 75229

• We do not provide return shipping labels.
• Shipping charges are non-refundable. If a refund is issued, the return shipping fee will be deducted.
• Delivery time for exchanged products may vary depending on the shipping method chosen.
• For items valued over $75.00, we recommend using a traceable delivery service or purchasing shipping insurance.
• We do not guarantee receipt of returned goods

Returnable Products

• Product received is different from the product ordered online.
• Product or material is clearly defective or milled in the wrong shade/material and cannot be used.

Once your return has been received and inspection has been completed, we will send an email informing you that we have received the returned item.

Our team members will contact you to discuss the return process further.

If you have completed the steps mentioned above, but have not received a correction, please email us (info@hausmilling.com)

Return Shipping

Product must be shipped to the address below:

Haus Milling Center

2835 Virgo Ln Dallas, TX 75229

We do not provide return shipping labels. Shipping charges are non-refundable. If you receive a refund, the return shipping fee will be deducted from the refund.

The arrival time of the exchanged product may vary depending on the shipping method you choose.

If you ship a product valued more than $75.00, please consider using a traceable delivery service or purchasing shipping insurance.

We do not guarantee that we will receive your returned goods.

4. Warranty

Coverage Overview
Haus Milling provides a 1-Year Limited Warranty (effective from the date of invoice), covering restorations that fail directly due to verified material defects or manufacturing errors occurring under normal, standard clinical use.

This warranty is non-transferable and applies solely to the original ordering dental provider or facility.

What Is Covered

• Verified internal material flaws or fractures resulting from raw disc/block batch defects.
• Milling or fabrication errors resulting from a failure to accurately execute the approved digital design file.
  
  

What Is NOT Covered

• Clinical & Design Issues: Insufficient occlusal reduction/clearance, inadequate prep design, sharp internal line angles, seating/fit issues resulting from poor scan quality/distorted impressions, or cases produced under a "Mill As-Is" request after a scan quality warning was issued.
• Adjustments & Alterations: Any chairside or lab adjustments, grinding, sectioning, re-firing, or post-milling modifications made after delivery.
• Shade & Aesthetics: Shade discrepancies, characterization preferences, or aesthetic changes requested after initial case submission/approval.
• Case Revisions: Substantial changes in prescription, prep design, margin placement, or opposing occlusion from the original submission.
• Patient Factors: Accidental trauma, misuse, night grinding/bruxism, periodontal progression, or normal clinical wear and tear.
• Financial Matters: Chairside time, clinical labor, local anesthesia costs, or consequential damages/losses of any kind.
  
  

Mandatory Warranty Claim Conditions To qualify for a warranty evaluation, the ordering provider must fulfill all of the following:

1. Return of Restoration — The original, failed restoration must be returned to Haus Milling for physical quality analysis. No credit or remake will be issued without the returned piece.
2. Data & Documentation Submission — Email info@hausmilling.com with clear photos of the failed restoration, a written explanation of the claim, and any original CAD/scan files requested by our technical team.
3. Identical Case Parameters — Remakes under warranty will only be fulfilled using the original digital design and original prescription file. Any new scans, rescans, modified margins, or altered prescriptions constitute a New Case and will be billed at full price.
4. Timely Notice — Defects must be reported to Haus Milling within 14 calendar days of discovery or clinical failure.
   
   

Resolution Haus Milling reserves the sole right to determine whether a failure is due to material/manufacturing defects or clinical/handling factors, and will fulfill valid claims via case remake or store credit only (no cash refunds).

It will ship via ground shipping at no additional cost. The customer may request to pay the difference to upgrade the shipping method.